Terms of sale, shipping and returns

1. Who is selling

Autoestima Hair & Body Beauty & Cosmetics, owned by Celmira Nascimento. Address: Rua Guilherme Gomes Fernandes 17 A, 2675-370 Odivelas.

• Email: autoestima.cos.store@gmail.com
• WhatsApp: 939 211 910 (call to the national mobile network)
• Odivelas: Rua Guilherme Gomes Fernandes 17 A, 2675-370 Odivelas. Phone 214 016 461 (call to the national landline network).
• Pontinha: Av. Bombeiros Voluntários 19 D, 1675-108 Pontinha. Phone 214 026 548 (call to the national landline network).

2. Prices

Prices are in euros and include VAT at the legal rate in force. Shipping costs are not included: they are shown before payment, in the order confirmation. Collection at one of the salons is free of charge.

3. How to order

1. Add the products to the basket and choose whether you want to collect at the salon or have them delivered to your home.
2. When you press "Send order on WhatsApp", a conversation opens with the order message already written. We only receive the order when you send it.
3. We reply to confirm availability, the total including shipping (if any) and the payment method. The sale is complete when you accept that confirmation.

If a product is out of stock after you order, we will tell you before charging you, and you can choose another product or remove it from the order.

4. Payment

The payment method is given in the order confirmation. Any refund is made using the same means of payment used for the purchase, at no cost to you.

5. Collection at the salons

You can collect your order in Odivelas (Rua Guilherme Gomes Fernandes 17 A, 2675-370 Odivelas) or in Pontinha (Av. Bombeiros Voluntários 19 D, 1675-108 Pontinha), once we have told you it is ready. Opening hours: Monday to Saturday, 10:00 to 19:00. Sunday, 11:00 to 15:00, at Odivelas only (Pontinha is closed on Sundays).

6. Shipping

We normally ship within 48 hours of payment being confirmed. Delivery usually takes 3 to 5 working days, depending on the carrier and the address. For addresses outside mainland Portugal, shipping costs and delivery times are given case by case.

If your order arrives with damaged packaging, take a photo of it and contact us before opening the products.

7. Right of withdrawal (returns)

You may cancel your purchase within 30 days from the day you receive the products (or collect them), without giving any reason. The law guarantees 14 days; we give 30.

• To cancel, tell us clearly by email (autoestima.cos.store@gmail.com) or WhatsApp. You may use the model withdrawal form from Portuguese Decree-Law No. 24/2014, but you do not have to.
• Return the products in their original packaging, either by handing them in at one of the salons or by sending them to Rua Guilherme Gomes Fernandes 17 A, 2675-370 Odivelas. You pay the cost of sending the return; we recommend a tracked delivery service.
• We refund the amount paid, including the shipping costs of the cheapest delivery option, within 14 days of the day you tell us you are cancelling. We may wait until we have received the products or until you show proof that you have sent them.

Hygiene exception: sealed cosmetic products that have been opened after delivery cannot be returned, for reasons of health protection and hygiene (Article 17 of Decree-Law No. 24/2014).

8. Guarantee

The products are covered by the legal guarantee of conformity (Decree-Law No. 84/2021). If a product arrives faulty, past its expiry date or different from what you ordered, contact us: we will replace the product or refund the amount, at no cost to you.

9. Complaints and disputes

You can make a complaint in the Livro de Reclamações Eletrónico (the official online complaints book) or in the paper complaints book at either salon. In the event of a consumer dispute, you can turn to CNIACC, Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, the national centre for consumer information and arbitration (www.cniacc.pt). More information is available on the Portal do Consumidor, the official Portuguese consumer portal (www.consumidor.gov.pt).

10. Personal data

The data you send us with your order (name, address, tax number) is used only to prepare, deliver and invoice it. The details are in the Privacy Policy.